SHIPPING & RETURNS
SHIPPING & RETURNS
FREE SHIPPING - All Orders $75+
We offer FREE shipping on all orders of $75 or more for all domestic orders. For orders under $75 we offer Standard Ground shipping for a flat fee of $9.95. Free returns are provided on all domestic orders. For international orders see our rates listed below.
WHAT ARE MY SHIPPING OPTIONS?
Country Method Carrier Cost
Australia Standard Ground Shipping
FREE for orders $75+
$9.95 flat fee on all orders $75 or less
2 - 4 Day Express Shipping $25.00 in Adelaide and Melbourne
Next Day Express Shipping $40.00 in Adelaide
Australia Express Worldwide (7-14 Business Day Delivery) DHL $30.00 *Does not include any duties & taxes (responsibility of the receiver)
(all other countries)Express Worldwide (7 - 14 Business Day Delivery) DHL $50.00 *Does not include any duties & taxes (responsibility of the receiver)
SHIPPING CUTOFF TIMES
GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day.
EXPRESS ORDERS: Overnight Express and 5-Day Shipping orders are shipped out the same day if received by 2pm EST. Orders received after 2pm will ship out the following business day.
We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $30 for USA CANADA and $50 for all other countries. Please note that any assessed duties or local taxes are not included this rate and are the responsibility of the receiver.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
Return & Exchange Policy
30 Day Return Policy
We want you to be happy with your purchase. You may return an item within 30 days of receipt from Overseas 30 days from interstate and 10 days in Adelaide if it is in original, unworn condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.
To start a return click here and fill out your order information in our self-service return portal. From here you can print a pre-paid shipping label and returns form. Please note that our return system is automated and will not allow you to return an item once the 30 day period has passed.
FINAL SALE ITEMS
Items marked "Final Sale" are not eligible for return. Gift certificates are non-refundable.
Items marked "Final Sale" on a product page are not eligible for return or exchange, and are not eligible for store credit. Please read final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering.
HOW SHOULD I SHIP MY RETURN?
In order for us to process your return as quickly as possible, please fill out all the information requested in our Returns Portal. Make sure to print out the return sheet listing your customer information, the items being returned and place it in the box. Place all items in their original packaging into a secure box or envelope mailer. Peel off the pre-paid return shipping label, affix it to the outside of your shipping box and drop the package off at an Australian post location.
WHEN WILL MY CREDIT CARD BE REFUNDED?
You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).
DO YOU HAVE A PRICE MATCH POLICY?
If an item changes price within 14 days of purchase we will gladly price match it for you, as long as the purchased size/color are still in stock at the time of the sale price.